Returns 

Shopper satisfaction is of great value to DE LOVÉT. 

  • We have a 14-day return policy, from when your order is delivered to ship/postmark it back to our return centre for a refund or exchange.
  • Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that do not meet these conditions will be refused and returned. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason.
  • Please email support@delovet.com with your return intentions. We would appreciate your reason for returning the parcel, as it would help us to improve our service. We will also send you a return authorization code. Once you have received our confirmation to return your order, you can send it back. Your order will need to arrive back within 14 days of receipt.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that do not meet these conditions will be refused and returned. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason.
  • If you are returning any parcel,  you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item. We recommend you trace your parcel and prevent possible disputes between sender and receiver. Costs and risks of returned or exchanged articles are with the customer. After receiving your returned parcel we will refund the purchase price into your bank account within 7 days. Please note, if we did not receive your parcel they will be no refunds. 
  • If you would like to exchange your purchase for another item with a higher value, the difference in cost of the exchanged item will be required.
  • Sales are not refundable or exchangeable.